All refund requests must be made in writing to the FAUSA Treasurer treasurer@fausa.org according to the deadlines below. It is the responsibility of the member to follow up on the status of any potential refund no later than 15 days after the end of the Getaway. In no case will a refund be issued after the books of the event are closed.
Processing fees charged by the payment processor are non-refundable.
Refunds will be made as follows:
1. Requests made in writing more than 30 days prior to the Getaway will be refunded minus a 15% cancellation fee and payment processing fees.
2. Requests made in writing less than 30 days prior to the Getaway will be refunded minus a 15% cancellation fee in addition to any fees committed on behalf of the registrant that FAUSA is unable to recoup. Such refunds, however, may not be processed prior to the completion of the final accounting for the event.
No refunds will be made once the conference has started.
In the event of special circumstances, the board has the right to make exceptions to this policy. In the event that such refunds would cause the conference to post a loss based on the Getaway budget, the board has the discretion to either deny the refund in full, or pro-rate said refund.
The refunds outlined in this policy are only for the registration charges, and do not extend to other obligations made such as accommodations and/or optional tours. This shall remain the liability of the member in accordance with the terms of the contracting parties.
